Frequently asked questions about booking tours with Andalucía a Pie
Here you will find clear answers to the most common questions before booking with Andalucía a Pie. You will find information about tickets, meeting points, changes and cancellations, always depending on the activity you choose in Granada, Seville, Córdoba or Málaga.
The idea is that you can resolve important issues at a glance and, if you need something more specific for your case, you can write to us with the tour and date to get a direct answer.
Useful information and practical details for your guided tour in Andalusia
Do you do tours all year round?
Availability depends on each activity and is shown on the calendar on the information sheet. Some tours are held all year round and others are seasonal or depend on specific monument schedules, demand or special dates. If you are looking for a specific date and do not see it available, write to us and we will check it.
What is the physical demand of the routes?
It depends on the tour and the city. Routes through the historic centre are usually easier to follow at a normal pace, while other activities include slopes, steps, longer routes or access to monuments with uneven terrain. If you are travelling with children, elderly people or someone with reduced mobility, it is advisable to choose the activity thinking about your group.
How far in advance is it better to book?
If you want a specific time or a tour with tickets, the most practical thing is to book as soon as you have the dates clear. The reliable reference is always the activity's calendar, because it shows the real availability at that time. For highly demanded activities or with limited spaces, waiting until the last minute may leave you without the option you are looking for.
When is it worth choosing a private tour?
It usually fits if you are an already organised group, if you want to go at your own pace or if you need to adjust the route for time, language or mobility. It is also a good option when you are looking for a more flexible visit or an experience focused only on your group.
How to manage or modify your booking
It depends on the activity. The reference is always the policy shown on the tour sheet and in your confirmation. If you need to move the booking, write to us as soon as possible and we will manage it according to availability. For visits with issued tickets, there may be change limitations due to the monument's regulations.
Let us know as soon as you know. On walking tours it is sometimes possible to join if the group is still nearby, but for visits with a set access time or associated tickets, relocation depends on the schedule and availability of the day. The sooner you let us know, the more options there will be to help you.
Increasing participants depends on available spaces. Reducing may have restrictions when tickets have already been issued or when the rate applies per participant bracket. For private tours, it is reviewed according to group size and the reserved option.
Activities continue unless there are official closures or conditions that prevent the visit from being carried out safely. If there is a cancellation for an official reason, a date change or refund is offered according to the activity's policy.
This is what the day of your guided tour in Andalusia will be like
Where is the exact meeting point?
The meeting point changes depending on the activity and is always in your booking confirmation. Check it before the day of the visit because it is not the same in all cities or on all tours.
Do I need to bring any documentation?
It depends on whether the tour includes access to interiors and on the monument's regulations. For some activities with named entry tickets, it may be necessary to bring an ID or passport. If it applies to your booking, you will see it indicated on the information sheet and in the confirmation.
How big are the groups?
It depends on the activity. On private tours, it is just your group. On regular tours, the maximum size changes depending on the city, the monument and the chosen option.
Are there stops during the tour?
Yes. Stops are made to listen to the explanation and move in an orderly manner. If it is hot or the route allows it, more comfortable areas and spaces where the group can better follow the visit are prioritised.
Can I take photos during the tour?
Yes, you can take personal photos. Indoors, the monument's rules are respected if there are specific restrictions in certain rooms or areas.
Information on accessibility and personalised attention
Accessibility for wheelchairs?
It depends on the activity. There are more accessible urban routes and others with slopes, steps or uneven sections that can complicate the visit. If you need confirmation for a specific tour, write to us and we will tell you which option best fits.
Pushchairs during tours?
On routes through the historic centre it is usually feasible, but on routes with uneven terrain, irregular surfaces or access to certain monuments, it is advisable to check beforehand. If you tell us which tour you want to do, we will guide you to the most comfortable option.
Are pets allowed?
It depends on the activity and, above all, on whether the visit includes access to monuments or interiors. On outdoor routes there may be more leeway, but it is advisable to check before booking.
Can the pace be adapted for elderly people?
Yes, as far as possible depending on the activity. If you need more control over stops, pace or duration, the most flexible option is usually a private tour.
Available languages?
It depends on the tour. There are activities in Spanish and others with several languages available depending on the city and the option. The exact information appears on each information sheet before booking.
Rates and prices of our guided tours
How much does each tour cost?
It depends on the activity. On free tours, the booking is free and the contribution is made at the end. On paid tours, the price is shown on the information sheet before confirming. On private tours, the rate usually applies per group and changes depending on the city, duration and number of participants.
Are tickets included?
It depends on the tour. When an activity includes tickets, it is indicated on its information sheet. Free tours do not include tickets because they are walking tours of the city.
Are there additional expenses?
The price shown when booking is the price of the activity. It does not include food and drink, contribution on free tours, nor entrance fees to monuments that are not indicated as included.
What happens if it is cancelled for an official reason?
If an activity is cancelled due to official closure or force majeure, a date change or refund is offered according to the tour's policy.
Recommendations to make the most of your visit to Andalusia
What should I bring to a tour or guided visit?
On walking routes, the basics are comfortable shoes. If the activity includes a lot of outdoors, it is also advisable to bring water, sun protection or some warm clothing depending on the time of year and the city you are going to visit.
Can the schedules change?
Yes. Schedules and access may vary by season, specific events or monument regulations. The reference is always the activity's information sheet and the information you receive in your confirmation.
What do I do if I get separated from the group?
Check the booking voucher and use the contact channel indicated in your confirmation so we can guide you and help you rejoin. If you notify us quickly, it is easier to tell you where to rejoin.
What do you recommend if it is very hot?
If the forecast is hot, it helps to bring water, choose a time that is comfortable for you and use sun protection. On routes with a lot of outdoors, it is also advisable to wear light clothing and suitable shoes for walking.
And after the tour? More plans in Andalusia
Where can I leave my review of the tour?
You can leave your review on Google or Tripadvisor. If you prefer to tell us something directly, you can also write to us via the channel indicated in your confirmation.
Can you recommend places to eat afterwards?
During the visit, the guide usually recommends places depending on the area you are in. If you are looking for something specific, you can also write to us and we will guide you according to the city and the type of plan.
Can I book another tour with the same guide?
You can request it when booking by indicating the guide's name. The assignment depends on availability and cannot always be guaranteed, but we will check it if you ask us.
Do you operate in several cities?
Yes. We work in Granada, Seville, Córdoba and Málaga, with activities specific to each city and the type of visit.
Can't find what you're looking for?
Can't find your question?
If your question does not appear here, write to us on WhatsApp and we will give you a more specific answer depending on the activity, date, number of people and the city you want to visit.
Tell us which tour you are interested in, an approximate date, the language and any important details for your case. This way we can give you a more useful response tailored to the booking you are considering.
We respond in Spanish, English, and French.